Returns & Refund Policy

At BornGreat Books, we strive to provide our customers with the best possible shopping experience. However, we understand that sometimes you may need to return or exchange a book. This Returns & Refund Policy outlines the procedures and guidelines for returning or exchanging books purchased from our website.

Eligibility for Returns

To be eligible for a return or exchange, the book must meet the following conditions:

– The book must be in its original condition, with no damage or markings.
– The book must be returned within 30 days of delivery.
– The book must be accompanied by a valid receipt or proof of purchase.

Types of Returns

We accept the following types of returns:

– Defective or Damaged Books: If a book is defective or damaged, we will provide a full refund or replace the book, whichever you prefer.
– Incorrect Book: If we send you the wrong book, we will provide a full refund or replace the book, whichever you prefer.
– Change of Mind: If you change your mind about a book, you can return it within 30 days of delivery for a full refund.

Refund Process

To initiate a return or exchange, please follow these steps:

1. Contact our customer service team via email or phone to obtain a Return Merchandise Authorization (RMA) number.
2. Carefully package the book and include all original packaging materials.
3. Ship the book back to us at the address provided by our customer service team.
4. Once we receive the returned book, we will process your refund or exchange within 5-7 business days.

Refund Methods

We offer the following refund methods:

– Original Payment Method: We will refund the full amount to your original payment method.
– Store Credit: We will provide a store credit for the full amount, which can be used towards a future purchase.

Exceptions

The following items are not eligible for returns or exchanges:

– E-books: Due to their digital nature, e-books are not eligible for returns or exchanges.
– Customized or Personalized Books: Books that have been customized or personalized are not eligible for returns or exchanges.

Contact Us

If you have any questions or concerns about our Returns & Refund Policy, please don’t hesitate to contact us. Our customer service team is always happy to help.

Email: oforidaniel45@gmail.com
Phone: +233 553 844 537

Effective Date

This Returns & Refund Policy is effective as of 23rd January 2025.